1. Introduction
UE Agency ("UE Agency", "we", "us" or "our") operates a digital self-service recruitment platform that enables individuals and organisations to participate in recruitment-related activities through online services.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you access or use the UE Agency website, platform, account services, recruitment tools, job matching services, contractor services, coaching services, applications and other related features.
By using the UE Agency platform, you acknowledge that your information may be processed as described in this Privacy Policy.
2. Who This Policy Applies To
This Privacy Policy applies to individuals and organisations interacting with UE Agency, including:
- Job seekers and candidates;
- Contractors and independent professionals;
- Employers, businesses and client organisations;
- Users creating or managing recruitment accounts;
- Users submitting job applications;
- Users using job matching or recruitment services;
- Users accessing career, resume or interview coaching services;
- Visitors to the UE Agency website; and
- Other authorised platform users.
3. Information We Collect
The information we collect depends on how you use the UE Agency platform and the services you access.
3.1 Account and Identity Information
- Full name;
- Email address;
- Telephone or mobile number;
- Location, city and/or province;
- Account credentials and authentication information;
- Profile information;
- Profile photograph where provided;
- Verification information; and
- Information required to maintain account security.
3.2 Employment and Professional Information
- CVs and resumes;
- Employment history;
- Education and qualifications;
- Skills and professional competencies;
- Years of experience;
- Professional specialisation;
- Desired roles and employment preferences;
- Expected rates or compensation information where applicable;
- Professional biography and career objectives; and
- Other information voluntarily submitted for recruitment purposes.
3.3 Job and Recruitment Information
- Job advertisements created by clients;
- Job applications;
- Application history;
- Recruitment preferences;
- Candidate matching information;
- Recruitment communications;
- Interview-related information; and
- Other information generated during recruitment workflows.
3.4 Coaching and Career Service Information
If you use UE Agency coaching or career-related services, we may collect information you voluntarily provide for services such as resume coaching, interview coaching, career coaching or job matching.
This may include career goals, target positions, professional challenges, experience, resumes and other information necessary to provide the requested service.
3.5 Business and Organisation Information
Organisations using the platform may provide information such as:
- Company or organisation name;
- Business contact information;
- Industry;
- Company description;
- Recruitment requirements;
- Job requirements;
- Authorised user information; and
- Other information required to operate recruitment services.
3.6 Transaction and Service Information
Where paid services are offered, we may process information associated with transactions, purchases, service usage, wallet balances, service credits or similar platform activity.
Payment card or banking information may be processed by authorised third-party payment providers. UE Agency does not need to store complete payment card details where the payment provider handles that information on our behalf.
3.7 Technical and Usage Information
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Login and session information;
- Pages and features accessed;
- Platform activity;
- Error and diagnostic information;
- Cookies and similar technologies; and
- Security and fraud-prevention information.
4. How We Use Personal Information
UE Agency may use personal information for purposes including:
- Creating and managing user accounts;
- Providing recruitment and employment-related services;
- Providing job matching and candidate discovery;
- Allowing candidates to apply for jobs;
- Allowing clients to create and manage job opportunities;
- Providing contractor and professional services;
- Providing career, resume and interview coaching;
- Processing service requests and transactions;
- Managing service credits, wallets or similar platform functionality;
- Communicating with users about their accounts and services;
- Providing relevant recruitment opportunities;
- Improving platform functionality and user experience;
- Monitoring system performance;
- Detecting, preventing and investigating fraud or abuse;
- Maintaining platform security;
- Enforcing our terms, policies and platform rules;
- Complying with applicable legal and regulatory obligations; and
- Protecting the rights, property and security of UE Agency and its users.
5. Self-Service Recruitment and Matching
UE Agency provides self-service recruitment functionality that allows users to independently create profiles, publish vacancies, search for opportunities, submit applications and participate in recruitment workflows.
Information contained in a candidate profile, CV, application or professional profile may be used to support recruitment and matching activities.
Depending on the service and settings available on the platform, relevant candidate or vacancy information may be presented to other authorised platform users for legitimate recruitment purposes.
Users are responsible for ensuring that information they provide is accurate, current and appropriate for sharing through the relevant recruitment workflow.
6. Automated and Platform-Assisted Processing
UE Agency may use software-based rules, algorithms, search, filtering, scoring, recommendation or matching functionality to assist users with recruitment and career-related activities.
Such functionality may use information provided through profiles, CVs, applications, job requirements, skills, experience and preferences to identify potentially relevant opportunities or candidates.
Platform-assisted matching is intended to support recruitment workflows and does not necessarily guarantee employment, placement, selection or engagement.
7. How We Share Information
UE Agency does not sell personal information as a commercial product. We may disclose information where reasonably necessary to operate the platform, provide requested services, comply with legal obligations or protect users and the platform.
Depending on the circumstances, information may be shared with:
- Employers and clients: where relevant to recruitment, applications, candidate discovery or placement activities;
- Candidates and contractors: where necessary to facilitate recruitment or engagement;
- Service providers: including hosting, infrastructure, communications, security, analytics and payment providers;
- Professional or technical providers: where required to operate or maintain specific platform services;
- Legal or regulatory authorities: where disclosure is required or permitted by applicable law;
- Security and fraud-prevention providers: where reasonably necessary to detect or prevent abuse, fraud or security incidents; and
- Business successors: where information is transferred as part of a merger, restructuring, acquisition, sale of assets or similar business transaction, subject to applicable law.
8. Public and User-Visible Information
Certain information may be visible to other users depending on the profile, recruitment or service features you choose to use.
For example, information included in a professional profile, contractor profile, job advertisement or other user-generated recruitment content may be accessible to authorised users participating in the relevant recruitment process.
Users should not submit sensitive, confidential or unnecessary personal information into public or user-visible fields.
9. Cookies and Similar Technologies
UE Agency may use cookies, session technologies and similar technologies to support authentication, security, functionality, preferences, analytics and platform performance.
Some cookies may be essential for the platform to operate correctly, while others may be used to understand how users interact with the platform.
Depending on your browser and device settings, you may be able to control or disable certain cookies. Disabling essential cookies may affect platform functionality.
10. Data Security
UE Agency uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, authentication, session security, system monitoring, secure data handling, application security controls and other measures appropriate to the platform environment.
However, no internet-based service can guarantee absolute security. Users should maintain strong passwords, protect their login credentials and immediately report suspected unauthorised access.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain accounts, support recruitment records, comply with legal obligations, resolve disputes, enforce agreements and protect the security and integrity of the platform.
Retention periods may differ depending on the type of information, the service involved and applicable legal or operational requirements.
12. Your Privacy Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion where legally applicable;
- Request restriction of certain processing;
- Object to certain uses of your information;
- Withdraw consent where processing is based on consent;
- Update your account or profile information; and
- Opt out of certain marketing communications.
Some information may need to be retained where required by law, necessary for legitimate operational purposes or required to protect the security and integrity of the platform.
13. Account and Profile Management
Where account management functionality is available, users may update applicable profile information through their UE Agency account.
Users should ensure that their personal, professional and contact information remains accurate and current, particularly where that information is used for recruitment or job matching.
14. Communications
UE Agency may send service-related communications including account notifications, application updates, recruitment communications, security alerts, service notifications and other messages necessary to operate the platform.
Where permitted, we may also send promotional or informational communications. Users may be provided with options to unsubscribe fr